• E ticket number
• Credit Card Statement (passenger name must be visible)
• E mail address
• Phone number
• Mailing address
• Bank account details for direct deposit

External Reservation Fee
AUD60 is applied for any changes made to a booking through AA Reservations, the fee is convert to AUD at the current exchange rate. The fee is applied when the original ticketing source is any traditional travel agency, internet travel site and if the customer is ticketing through another airline. Exceptions to the fee are:

• Executive Platinum AAdvantage members and anyone traveling in the same PNR of the Exec Platinum member.
• Involuntary itinerary changes, i.e. schedule changes, off-schedule operations.
• Customers ticketed using a government or military fare due to contract terms.
• Customers completing any AAdvantage Upgrade, eVip or Japan Upgrade Certificate.
• Does not apply for customers who were ticketed using an AAdvantage award.
• If AA has reissued the tickets, the fee will not apply to any subsequent reissues.

• Group Name
• Number of passengers
• Itinerary including date of travel and flight number/times
• Agency IATA number
• Agency contact details
• Please note you need a minimum of 10 pax on the same itinerary to be eligible for a group fare.

• The Lost Ticket Application(LTA) must be completed at any AA/American Eagle ticketing location.
• If in a non-AA location, the customer must purchase a new ticket from the other airline at the lowest applicable fare, then send the lost ticket request to AA refunds.

• Residual value left over when reissuing a non-refundable ticket
• Denied boarding compensation
• Customer relations

• Travel agencies may accept vouchers for travel on AA/American Eagle/AmericanConnection and AA* codeshare flights, but not for travel wholly on oneworld carriers.
• If issued through a travel agency the value of the transportation voucher is non-commissionable.
• If using a RTW or Circle Pacific fare, AA must be the over water carrier for Pacific and Atlantic crossings.
• May use multiple vouchers for 1 ticket or 1 voucher for multiple tickets. A maximum of 8 vouchers can be used per passenger.
• May be used for full or partial payment.
• At ATO/TC agents will issue any residual value on another paper voucher.
• Voucher may be in any currency

• A child 5-14 years old traveling alone or with other children ages 5-14 years.
• Children under age five may not travel unaccompanied.
• Unaccompanied children 5-7 years of age will be accepted on a nonstop or through flight only.
• Unaccompanied minors ages 5-7 are not accepted on change-of-gauge flights.
• Unaccompanied children 8-14 years of age will be accepted for transportation on nonstop, through or connecting flights. Connections to flights of other airlines are permitted only when allowed by the rules of the connecting carrier.
• Reservations must be confirmed to the destination.
• American Airlines will not accept reservations or provide transportation for unaccompanied children for any itinerary that includes the last on-line connecting flight.
• Must be accompanied by a parent, guardian, or responsible adult until the child is boarded on the flight and the aircraft has departed the gate.
• The child must be met at the destination by another parent, guardian, or responsible adult.
• The age of the child is based on age at commencement of travel.
• A service charge will be assessed for UMNRs on all flights.
• During schedule irregularities, American Airlines may refuse to provide connection air transportation services at any origination city to an UMNR holding reservations when there is a reasonable likelihood that the UMNR will not make a flight connection, and therefore require overnight accommodations.
• Effective for reservations made on or after June 2, 2007, American Airlines, American Eagle and American Connection will no longer accept UMNRs when their itinerary includes a connection to or from another airline.

• For determining fare, a passenger 12 years or older must purchase an adult ticket.
• Although for fare purposes a 12 year old is considered an adult, a 12 year old traveling alone is still required to purchase UMNR services.
• For young adults ages 15-17 years, the UMNR service is optional. However, if requested, all UMNR requirements apply.

• A 15 year old is eligible to accompany an infant two days old through children 14 years old.
• Infants and children under five years of age must be accompanied on the same flight and in the same compartment by a companion age 15 or older.

Reissuing tickets / Revalidation

Reissuing tickets/Revalidation

American Airlines offers three different ways to collect the charge fee for a ticket exchange

v- MPD (Virtual Multi-Purpose Document)

• The v- MPD must be issued using Reason For Issuance code Q only.
• The new ticket must be cross-referenced in the "Issued in connection with" box.
• Each ticket exchange transaction requires a separate v- MPD.
• The change fee is to be collected in the fare box depending on the fare type (domestic or international).
  • The "Taxes/Fees/Charges" box is not to be used for the collection of change fees.
• The Reason for Issuance code should be applied as follows:
  • Q – "Rebooking Fee International"

MCO (Miscellaneous Charge Order)

• The MCO must be issued using Reason for Issuance code Q only.
• The new ticket must be cross-referenced in the "Issued in connection with" box.
• Each ticket exchange transaction requires a separate MCO.
• The change fee is to be collected in the fare box depending on the fare type (domestic or international).
  • The "Taxes/Fees/Charges" box is not to be used for the collection of change fees.
• The Reason for Issuance code should be applied as follows:
  • Q – "Rebooking Fee International"

For technical help on how to issue an MCO, please contact your GDS helpdesk.

CP Tax Code on the New Ticket

• American Airlines allows the collection of the change fee as part of the ticket exchange.
• The change fee may be collected using the CP tax code.
• No other tax code may be used and it is not acceptable to collect the change fee in the form of a Q surcharge or as part of the fare.

FAQ

• v- MPD – Virtual Multi Purpose Document
  • A v-MPD serves the same purpose as an MCO but is issued in BSP Link instead of the GDS
• Payment to American Airlines when AA will be issuing the ticket (Prepaid Ticket Advice – PTA)
  • Travel agent contacts reservations to get fare quote
  • Issue the v-MPD and enter into PNR via OSI
  • A v-MPD must be issued with the fare and tax separated. The tax must also be broken down with the tax codes
  • Contact reservations to advise the v-MPD number and request ticket to be issued/reissued
  • The reason for issuance code is 1 – Prepaid Ticket Advice (PTA)
• To collect a change fee when a travel agent is reissuing the ticket
  • Reissue the ticket as an even exchange only if there is no fare difference. Ticket with fare difference needs to be reissued showing all new fare and taxes under the fare calculation line.
  • Travel agent issues a v-MPD for the change fee
  • The v-MPD MUST include the new ticket number
  • Enter the v-MPD number in the PNR via OSI
  • The reason for issuance code is Q – Rebooking Fee International

Frequently asked questions on vMPDs

1. How do I issue a v-MPD?
   Contact BSP or your Ticketing support desk for instructions on how to issue a v-MPD.
2. I don’t have access to BSPlink, how can I issue a v-MPD?
   BSP have advised that all IATA agents have access to BSPlink.
3. Do I need authority to refund a v-MPD?
   Provided the v-MPD does not say non-refundable, then it is refundable. The v-MPD can be refunded as an auto refund through your GDS. If the refund is processed through BSPlink, an administration fee will apply.
4. Which field is used to enter a fee?
   Any collections should be entered in the “FARE” field, not the “TAX/FEES/CHARGE” field.
5. What is the reason for issuance code?
   Q – REBOOKING FEE INTERNATIONAL
   J - DEPOSITS/DOWN PAYMENTS
   K - REFUNDABLE BALANCES
   R - LOST TICKET FEE (CHARGE FOR REPLACEMENT)
   S - UNACCOMPANIED MINOR FEE DOMESTIC
   T - UNACCOMPANIED MINOR FEE INTERNATIONAL
   U - COLLECTION FOR EXCESS BAGGAGE CHARGES
   1 - PREPAID TICKET ADVICE (PTA)

• PNR
• Fare Basis
• IATA number
• Brief explanation