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Customer Service


Need to reach US Airways?

Contact information for US Airways can be found at usairways.com.Visit usairways.com»

Flight Reservations
Australia Reservations Center:

(02) 91011948 within Australia or
+61-2-91011948 outside Australia

Opening hours:
24/7 (including public holidays)

Reservations Service Charge:
AUD 80 reservations service charge may apply for tickets issued through reservation center.

New Zealand Reservations Center:

(09) 308 4014 within New Zealand or
+64-9-308-4014 outside New Zealand

Opening hours:
24/7 (including public holidays)

Reservations Service Charge:
NZD 80 reservation service charge may apply for tickets issued through reservation center.

USA Reservations Center:

+1-800-433-7300
(USA international call charges apply)

Opening hours:
24/7 reservations hotline during non office working hours

Reservations Service Charge:
USD 25 reservations service charge apply for tickets issued through reservation center.

Contact For: General questions
Booking a flight
   
Customer Relations
Email: Email AA Customer Relations

Contact For: Praise/Compliments
Concerns/Complaints
Suggestions/Comments

Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone numbers are listed under Reservations above.

   
Refunds

  • For paper and electronic tickets issued by a travel agency or travel agency website, passengers must contact their travel agency directly.
Please note that once your travel agency has requested the refund, you can check the status of your refund on
www.refunds.aa.com
You can also use this site if you need another receipt.

  • Booking made with American Airlines Reservations
    • You can now request refunds and check the status of a refund at www.refunds.aa.com
    • You can also use this site if you need another receipt.
    • Alternatively, contact Reservations.
  • Paper tickets issued by American Airlines
    • If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of your tickets.
Contact Reservations for address to send paper tickets.