Customer service FAQs

Bags

Paying for bags online

Why didn't I have the option to pay for my bags online? This content can be expanded
How do I pay for my bags online before traveling? This content can be expanded
Can I pay for bags over the phone? This content can be expanded
Will I still get my free bags as an elite status member or cardholder? This content can be expanded
Can I pay for bags for multiple people on the same reservation? This content can be expanded
Can military passengers receive free bags? This content can be expanded
What if my flight is canceled? This content can be expanded
Can I pay pet fees online? This content can be expanded
If I pay for more bags than I end up taking, can I get a refund? This content can be expanded
Can I make changes to my flight? This content can be expanded

Limitations and embargo

What are your liability limitations for lost bags? This content can be expanded
Are there bag or seasonal bag limitations? This content can be expanded
Do I need to be concerned about bag and box embargoes? This content can be expanded

Delayed and damaged bags

Find out what to do about delayed or damaged bags

Bag delivery

Bag delivery FAQ

Lost and found

Learn how to find your missing item

Refunds and receipts

Learn how to request a refund or receipt

Refunds

If I cancel my trip within 24 hours of purchase, can I get a full refund? This content can be expanded
I have a refundable ticket I'm not going to use. How can I get a refund? This content can be expanded
I have a nonrefundable ticket; can I still get a refund? This content can be expanded
I have a nonrefundable ticket; can I use it for future travel? This content can be expanded
Can I get a refund on products and services I paid for but wasn’t able to use? This content can be expanded

Receipts

How do I get a copy of my ticket for my expense report? This content can be expanded
Why isn’t my receipt on aa.com/myreceipt? This content can be expanded

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