Read our frequently asked questions


  • Account summary
  • Award travel
  • Upgrades
  • Miles

AAdvantage FAQs

Customer service

  • Baggage
  • Delayed and damaged bags
  • Lost and found
  • Refunds and receipts

Customer service FAQs

Products & programs

  • Gift cards
  • Credit cards
  • Business Extra®
  • AirPassSM

Products & programs FAQs

Reservations & tickets

  • Make / modify / hold
  • Payment and fares
  • Trip insurance
  • Seats

Reservations & tickets FAQs

Travel information

  • Check-in and arrival
  • BeNotified and other notifications
  • Security and collecting information
  • Flight status

Travel information FAQs

Website, mobile & app

  • Privacy
  • Log in
  • Mobile / mobile boarding pass
  • App

Website, mobile & app FAQs

Special assistance

We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance, call 800-543-1586.

Amenities during your flight

With new and refreshed planes, more inflight Wi-Fi and a variety of entertainment selections, great snacks and meals, we have everything you need to enjoy your flight. See what we have to offer.

See what we offer during your flight

Need more help? Contact us.

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